Support
Help with Wordesso. Can't find your answer? Write to us.
Email us any time
hello@outofmindapps.comA real person reads every message. To help us help you faster, include your iPhone model, iOS version and the language you are learning. In the app, Settings → Help & support → Contact support writes the email for you.
Wordesso: common questions
My reminders don't arrive
- Open the iPhone Settings app, tap Notifications, then Wordesso, and turn on Allow Notifications.
- Check that a Focus mode (like Sleep or Work) isn't silencing Wordesso.
- If you use Scheduled Summary, iOS may hold reminders until the next summary. Take Wordesso out of the summary.
- In Wordesso, open Settings → Reminders and check your 3 reminder times are switched on.
How do I answer the quiz from a notification?
When the "Quick check" reminder arrives, press and hold it (or swipe down on it), type your answer and tap Check. Wordesso tells you straight away if you got it right. You can also tap Show answer. In the app, Today → How to answer a notification shows it step by step.
Does it matter if I use capital letters?
Not in the quiz: "apfel" and "Apfel" both count. In the sentence of the day, spelling matters, so German nouns need their capital letter there.
How do I cancel or change Wordesso Plus?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Wordesso. Apple explains it here: View, change or cancel your subscriptions. Deleting the app does not cancel a subscription.
I got a new iPhone. How do I get my progress back?
Install Wordesso and sign in with the same account you used before (email, Apple or Google). Your words, progress and settings come back. Plus is linked to your Apple ID, so use the same Apple ID on the new iPhone.
How do I delete my account?
In Wordesso, open Settings → Account → Delete my account data and confirm. This removes your account and the progress saved on our servers. If you can't open the app, email us from the address you signed up with and we will delete it for you.
Can I get a copy of my data?
Plus members can export everything from Settings → Advanced → Export my data. On the free plan, email us and we will send you a copy.
I found a wrong word or translation
Thank you for spotting it. Email us the word, the language pair and what looks wrong. We fix reported mistakes in the next update.
Other apps
Our affirmations and mind-test apps are still in the works. When they launch, their help will live on this page too.